Description
About ProjectMark
At ProjectMark, our culture is not an afterthought - it is what sets us apart. We have built a community where employees, customers, and prospects alike feel connected, energized, and valued. It is why people love working here and why our clients consistently rave about partnering with us.
ProjectMark is a purpose-built, AI-native CRM designed for the construction industry. Our platform integrates bid pipeline and contact management, revenue and backlog reporting, and a digital asset library into a single solution - transforming how construction companies win their next project.
Bolt, our AI assistant, sits at the center of the platform, helping construction teams surface insights, automate follow-ups, prioritize pursuits, and move faster across the entire business development lifecycle. This is not AI as a feature. It is AI as a foundation.
About the Role
You have spent 5+ years inside an AEC firm. You know what it feels like to manage a pursuit pipeline across spreadsheets, chase down information before an RFP deadline, and try to get a BD or exec team to actually use the tools you put in front of them. You have implemented a CRM - maybe more than one - and you know exactly where they fall short for how AEC firms actually work.
That experience is exactly what this role is built around.
As an Enterprise Implementation Specialist at ProjectMark, you will be the person our clients trust most during the most important transition they make - moving from whatever they were using before to a platform built specifically for them. You will guide firms through the full journey: scoping their workflows, cleaning and migrating their data, configuring the platform to match how they actually win work, and training their teams to use it well.
You will not be learning the industry on the job. You already know it. That is your edge.
What You Will Do
Lead end-to-end implementation for enterprise accounts - from kickoff through go-live and into long-term adoption
Work directly with BD directors, marketing leads, and executive teams to configure ProjectMark around how their firm pursues and wins work
Take messy, real-world client data - the spreadsheets, the legacy CRM exports, the contact lists - and turn it into a clean, unified structure ready to migrate
Build implementation schedules and hold every milestone to its deadline
Design and deliver training that actually drives adoption across BD managers, marketing teams, and leadership
Serve as the primary point of contact throughout onboarding - the person clients call when something needs solving
Identify problems before clients feel them and drive resolutions fast
Develop playbooks, SOPs, and templates that scale as we grow
Support solution scoping during the sales cycle for complex enterprise deals
Who You Are
You have been in the room. You know what it feels like to stare down a pipeline report that does not quite add up, to scramble for the right information before an RFP deadline, to argue about whether a pursuit is really still active, or to watch a go/no-go decision get made on gut feel because the data was not there to back it up.
You have built pursuit trackers in spreadsheets that worked until they did not. You have tried to get a team aligned on a pipeline review and realized everyone was working from a different version of the truth. You have chased down project history, teaming partner contacts, and past performance data across three systems and a shared drive. You have sat in the room when leadership asked for a hit rate by market sector and watched someone scramble to pull it together in Excel.
You have probably implemented or pushed hard for a CRM or BD platform at your firm - and you know exactly where it fell short. Maybe it was not built for how AEC pursuits actually work. Maybe adoption never stuck because the workflows did not match reality. Maybe the reporting looked good in the demo and fell apart in practice. You have lived that gap.
That experience - the frustration, the workarounds, the institutional knowledge of how construction firms actually win work - is exactly what ProjectMark clients need on day one of their implementation. You are not learning the problem. You are the person who has already been trying to solve it.
Why Join ProjectMark?
Competitive salary and equity in a high-growth startup
Comprehensive health benefits, wellness perks, and flexible PTO
A collaborative, driven team that values growth and accountability
Be part of a company building the platform you wish you had when you were on the other side
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Requirements
Specifically, we are looking for someone who has:
Worked in a business development, marketing, or operations role at a construction or AEC firm - and owned or heavily influenced how their team tracked pursuits, contacts, and pipeline
Implemented or administered a CRM or business development platform (Unanet, Cosential, Salesforce, HubSpot, or similar) for their firm - not just used it, but configured it, trained others on it, and lived with the results
A genuine obsession with clean data and organized systems - you are the person who fixed the spreadsheet everyone else tolerated
Strong project management instincts - you hold deadlines, chase outcomes, and do not wait to be told what needs doing
The ability to communicate clearly at every level - from a VP walking through a dashboard to an admin learning a new workflow
An AI-first mindset - you reach for AI tools to work faster and smarter, and you are excited to bring that same approach to the clients you onboard
Why This Role Is Different
Most implementation roles ask you to learn an industry. This one asks you to teach us things we cannot learn from the outside. Your firsthand experience with how construction firms win work - the pursuit cycles, the go/no-go decisions, the relationship dynamics - is the foundation everything else is built on. The technical skills around data migration, platform configuration, and workflow automation are real, but they are learnable. What you already know is not.
